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FAQ

What Products Do You Supply?

Beekeeping tools and machines contain beehives, honey extractors, beehive frames, honey machines, beeswax machines.
Bee products contain beeswax, beeswax foundation sheet, bee pollen, propolis.

What Shipping Way Do You Have?

For samples or trial orders, we can send them to you by Air Express, such as DHL, FedEx, UPS, TNT, or EMS;
We can book the ship to your sea-port for large quantities by sea-shipping.

What Payment Methods Do You Accept?

Payment Terms: T/T or LC.
Payment Methods: Paypal, Money Gram, Western Union, Bank Transfer.

Any Warranty For The Goods?

Most goods come with a one-year warranty, some even longer.

How Long Will It Take For The Goods I Ordered To Be Shipped?

For sample orders, about 2 business days.
For trial orders, about 7 business days after we receive the payment.
For large quantities, generally 10-30days after we receive the deposit.

What Kind Of Packaging Do You Use For Delivery?

We design the packing according to the weight and size of each product.
-Save transportation volume for you.
-Effective protection of goods.
-Ensure safety during transportation.

How About Your Sales Team?

Our team is very professional.
-To learn clients’ needs patiently.
-Offering suitable methods according to clients’ needs.
-To answer clients’ doubts with 100% patience.

How About Your After-Sale Team?

We have a professional after-sales team. We are keeping in touch with clients to let clients know every detail during the transportation.
-Offering technical support throughout the whole transaction.
-Timing visit after transaction completed.
-Answering an occurring question during transaction positively.